Executive Shuttle Solutions operates a taxi and airport shuttle service in Ottumwa, Iowa, and provides
this mobile app so riders can book trips, see fares before they commit, pay, and track their
punch card. This policy explains what the app collects, why, and what we never do with it.
Information we collect
Booking details. The name and phone number you enter, plus the pickup and
drop-off you choose for each trip. Your driver needs these to find you and complete the ride.
Ride history. A record of trips you book: date, route, distance, fare and
whether it was paid by card or cash. This is also what your punch card is counted from.
Payment records. When you pay by card, the payment is processed by Square.
We receive a confirmation that the ride was paid, the amount, and a payment reference.
Ratings you submit. The star rating and any comment you leave about a driver.
Basic diagnostics. Ordinary server logs, such as the time a request was made
and whether it succeeded, used to keep the service working.
We never see your card number. Card details are entered directly with Square
and are never sent to, processed by, or stored on our systems.
The app does not track your location. It does not request location permission
and does not follow your device. Pickup and drop-off are only the places you type or select.
How we use it
To dispatch your ride to a driver and get you where you are going.
To quote fares, take payment, and issue receipts.
To keep your punch card accurate, so earned rewards are honored.
To review driver quality internally and address problems.
To keep records our business needs for tax and accounting.
What we do not do
We do not sell your information. Ever, to anyone, for any amount.
We do not share it with advertisers or data brokers, and the app contains no advertising.
We do not send marketing messages unless you specifically ask us to.
We do not build profiles of you beyond the rides you actually take with us.
Who your information is shared with
Only where it is needed to give you the ride you booked:
Your driver sees your name, phone number, pickup and drop-off for that trip.
Square, our payment processor, handles card payments under its own privacy
policy at squareup.com/legal/privacy.
Law enforcement or legal authorities, only where we are legally required to.
Ratings are internal. Riders never see a driver's score, and drivers do not see who rated them.
How long we keep it
Ride and payment records are kept while your account is active and afterwards for as long as
tax and accounting rules require. You may ask us to delete your information at any time, and we
will do so except where we are legally required to keep a financial record of a completed trip.
Your choices
Ask for a copy of the information we hold about you.
Ask us to correct anything that is wrong.
Ask us to delete your information, subject to the records rule above.
Rate a driver or skip it — rating is always optional.
This app is intended for adults arranging transportation and is not directed at children under 13.
We do not knowingly collect information from children under 13. If you believe a child has provided
us information, contact us and we will remove it.
Security
Information is transmitted over encrypted connections and stored on access-controlled servers.
Staff passcodes are stored only as salted cryptographic hashes and are never readable by us or
anyone else. No system is perfectly secure, but we take reasonable measures to protect your data.
Changes to this policy
If this policy changes materially, we will update the effective date at the top of this page and,
where appropriate, notify you in the app.